Terms of Service

1. Agreement to Terms

By booking private instruction, accessing the Soul Lumos student portal, subscribing to Sanctuary Letters, or using soullumos.com (the "Site"), you acknowledge and agree to comply with these Terms of Service. If you do not agree to these terms, please do not use our services or website.

2. Physical Activity & Health Disclaimer

Yoga, pranayama (breathwork), and somatic movement involve physical exertion. You represent that you are in adequate physical condition to engage in instruction and have consulted a qualified healthcare provider regarding your suitability for somatic movement practice. Studio instruction is not a substitute for medical examination, clinical diagnosis, or physical therapy.

3. Session Packages & Scheduling

Private instruction packages provide a predetermined number of sessions valid for the period specified at the time of purchase (typically 2 to 6 months). Unused credits expire automatically upon the package expiration date unless extended in writing by mutual studio agreement.

4. Cancellation & Rescheduling Policy

Private sessions require at least 24 hours notice for cancellation or rescheduling. Cancellations made with less than 24 hours notice, or client non-attendance ("no-shows"), will result in the forfeiture of one session credit from your active package.

5. Refunds

Private instruction packages. You may cancel a package within 7 days of purchase and receive a full refund, provided no sessions have yet taken place. After the first session, or after 7 days, refunds are calculated as follows: the sessions you have used are charged at the studio's standard single-session rate, and the balance of what you paid is returned to you. Because a private package reserves recurring time that cannot be resold, we do not refund unused credits after a package has expired.

Cancellation by the studio. If Soul Lumos cancels your package, or is unable to continue teaching you for any reason, every unused session is refunded in full at the price you paid for it.

Products from the shop. Unopened goods may be returned within 30 days for a full refund of the item price; return shipping is yours unless the item arrived damaged or incorrect. For food safety, opened food products cannot be returned. If an order arrives damaged, email us within 7 days with a photograph and we will replace it or refund it, your choice.

Refunds are issued to the original payment method and normally appear within 5–10 business days. To request one, email sanctuary@soullumos.com.

6. Your Health Information

To teach you safely we ask about injuries, limitations, energy and lifestyle. That is health data, and it is governed by a separate policy with its own commitments — we do not sell it, we do not use it for advertising, and you can see, correct or delete it at any time. Please read our Consumer Health Data Privacy Policy.

You give permission for us to collect it by ticking the box on the application form. You may withdraw that permission at any time by emailing us; if you do, we may no longer be able to offer private instruction, because adapting a practice safely depends on knowing what your body cannot do.

7. Electronic Agreements & Signatures

When you complete a proposal or digital onboarding agreement through our portal, you consent to enter into a legally binding electronic contract in accordance with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA).

8. Intellectual Property

All written journal articles, guided breathing frameworks, curricula, branding, logos, and visual assets published on soullumos.com are the exclusive intellectual property of Soul Lumos and Neha Shah. Content may not be republished or distributed without explicit written permission.

9. Governing Law & Disputes

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Any dispute that cannot be resolved between us will be brought in the state or federal courts sitting in King County, Washington, and both of us consent to those courts hearing it.

Before filing anything, please email us and give us 30 days to put it right. Most problems are a misunderstanding about a session credit and are settled in a single message.

Nothing in these Terms limits any right you have under the Washington Consumer Protection Act or the My Health My Data Act, including your right to bring a claim under them.

10. Contact & Inquiries

Questions regarding these terms may be directed to sanctuary@soullumos.com.